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Support

Contact Zentriq Support

We're here to help you get the most out of Zentriq PunchOut, Agent, and Document Capture.

Email Support

For general inquiries, technical issues, or feature requests.

support@zentriq.ch

Priority Support

Pro plan subscribers get priority response times (under 4 hours on business days).

priority@zentriq.ch

Help Center

Browse our documentation for setup guides, FAQs, and troubleshooting.

View Documentation

Frequently asked

What are your support hours?

Our team responds Monday to Friday, 9:00 — 18:00 CET. Priority support subscribers get faster response times.

I found a bug, how do I report it?

Email us at support@zentriq.ch with a description, screenshots if possible, and steps to reproduce. We investigate every report.

Can I request a demo?

Absolutely! Email us and we'll schedule a 15-minute live demo of Zentriq PunchOut and the Zentriq Agent tailored to your workflow.

Do you offer onboarding help?

Yes. We provide free onboarding for all paid plans, including BC extension installation, environment setup, and team training.